・２００９年度、CRM関連市場は前年比96.6％の626,000百万円と、当該調査開始以来初の減少
・総市場規模は、２００８年度をピークに、２００９年度、２０１０年度とマイナスで推移、2011年度がターニングポイントとなり1.6％増、以降は回復基調で推移
・２００９年度、CRM関連市場は前年比96.6％の626,000百万円と、当該調査開始以来初の減少
・総市場規模は、２００８年度をピークに、２００９年度、２０１０年度とマイナスで推移、2011年度がターニングポイントとなり1.6％増、以降は回復基調で推移
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